Frequently Asked Questions

Shipping & Delivery

How long does delivery take?

Standard delivery within Germany takes 3–7 business days. International orders may take 7–14 business days depending on location.

Do you offer free shipping?

Yes! We offer free shipping on orders over €50 within Germany.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number by email so you can follow it every step of the way.

Returns & Refunds

What is your return policy?

We offer a 30-day return window. If you're not 100% satisfied with your purchase, contact us at our support email and we'll make it right.

How do I start a return?

Simply email our support team with your order number and reason for return. We'll guide you through the process.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and more via our secure checkout.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible.

Products

Are your products covered by a warranty?

Most products come with a manufacturer warranty. Check individual product pages for warranty details.

I have more questions — how do I contact you?

Visit our Contact page and we'll get back to you within 24 hours.