Widerrufsrecht

International Return and Refund Policy

Last Updated: 08.06.2026

Thank you for shopping with [Store Name]. We strive to provide quality products and customer satisfaction. Please read our Return and Refund Policy carefully before making a purchase.

1. Right of Return

Customers may request a return within 14 calendar days of receiving their order, subject to applicable consumer protection laws and the conditions outlined below.

To initiate a return, customers must contact us at:

Email: info@byflexora.com

The return request must include:

Order number
Customer name
Product(s) to be returned
Reason for return

2. Return Address

As a dropshipping retailer, returned products must be sent directly to the original supplier or fulfillment partner designated by us.

Do not send returns to our business address.

Once a return request has been approved, customers will receive the correct return address and return instructions.

Returns sent to an incorrect address may be refused and may not qualify for a refund.

3. Return Shipping Costs

Unless otherwise required by applicable law or unless the item is defective, damaged, or incorrectly delivered:

Customers are responsible for all return shipping costs.
Customers are responsible for any repackaging costs necessary to safely return the item.
Customers are responsible for ensuring the item is properly packaged for transit.
Original shipping charges are non-refundable.

We strongly recommend using a tracked shipping service, as we cannot issue refunds for items that cannot be verified as returned.

4. Conditions for Returns

Returned items must:

Be unused and in their original condition.
Include all original accessories, manuals, and packaging where applicable.
Not show signs of misuse, damage, or excessive wear caused by the customer.

We reserve the right to refuse returns that do not meet these conditions.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs showing the defect or damage

If the claim is approved, we may provide a replacement, repair, partial refund, or full refund, depending on the circumstances and applicable law.

6. Refund Processing

Once the returned item has been received and inspected by the supplier, we will notify you of the outcome.

If approved, refunds will be issued to the original payment method used for the purchase.

Please allow:

Up to 10 business days for inspection and processing.
Additional time for your payment provider or bank to process the refund.

7. Non-Returnable Items

The following items cannot be returned unless defective or required by law:

Personalized or custom-made products.
Perishable goods.
Hygiene-sensitive products that have been opened after delivery.
Digital products and downloadable content once accessed or downloaded.
Gift cards.

8. Refused Deliveries

If a customer refuses delivery without prior authorization, any shipping, return shipping, customs, handling, or administrative costs incurred may be deducted from any eligible refund.

9. International Orders and Customs

For international returns:

Customers are responsible for all return shipping charges.
Customers are responsible for any customs declarations and related documentation.
Any customs duties, taxes, import fees, or brokerage charges associated with the return are the responsibility of the customer unless otherwise required by law.